Friant | Shipping and Orders
877.828.0410 Dealer Resource Center

Friant Shipping and Orders

Friant offers both standard and quick-ship lead times. Please review the below list to obtain the estimated lead time on specific product offerings. To avoid delays, please send P.O.’s via fax to (510) 535-6895 or submit in PDF format via email at orders@friant.com.

Standard Orders $70,000 net or less are estimated to ship within the posted product lead-time.
Quick ship orders that are $20,000 net or less are estimated to ship within the posted lead time for Quick ship orders.

Please contact your assigned Vice President of Sales to inquire about specific lead times for Standard Orders over $70,000 net and for Quick ship orders over $20,000 net. VP of Sales will confirm the estimated lead-time for the specific order.

Estimated Shipping Times

Lead Times Standard

my-hite base only

LEAD TIME: 72 Hours
CHANGES/CORRECTIONS/ CANCELLATIONS: No

my-hite table

LEAD TIME: 5 Days^ 10 Days^^ 3 Weeks^^^

CHANGES/CORRECTIONS/ CANCELLATIONS: 24 Hours

System 2

LEAD TIME: 3-5 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours

10-Day Quickship

LEAD TIME: 10 Days
CHANGES/CORRECTIONS/ CANCELLATIONS: 24 Hours

Novo

LEAD TIME: 3-5 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours

Verity

LEAD TIME: 2-4 Weeks***
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours

Dash Revitalize

LEAD TIME: 6 Weeks***
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours

Interra

LEAD TIME: 4-6 Weeks***
B STYLE FRAME LEAD TIME: 8 Weeks***
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours

Gitana

LEAD TIME: 48-72 Hours
CHANGES/CORRECTIONS/ CANCELLATIONS: No

Willow

LEAD TIME: 4-6 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours

Mesa

LEAD TIME: 4-6 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours

Casegoods

LEAD TIME: 7-10 Weeks
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours

PARTS

LEAD TIME: 48-72 Hours
CHANGES/CORRECTIONS/ CANCELLATIONS: No

Seating

LEAD TIME: 48 to 72 Hours
CHANGES/CORRECTIONS/ CANCELLATIONS: No

Monitor Arms

LEAD TIME: 48 to 72 Hours
CHANGES/CORRECTIONS/ CANCELLATIONS: No

Standard Custom

LEAD TIME: 7-10 weeks****
CHANGES/CORRECTIONS/ CANCELLATIONS: 72 Hours

* Includes business days only (weekends & holidays not included). Lead times are subject to availability.
** Begins the date of Acknowledgement
**** Lead Time begins when signed Approval Drawings have been received by Friant
^ Rectangular My-Hite with M1 or M2 and MT or DT
^^ Rectangular My-Hite with M1-M13 and ETM
^^^ Additional Shapes My-Hite with M1-M13 and ETM

Acknowledged ship dates are subject to change due to issues that may arise in scheduling or production. Friant will communicate these changes to the dealer within 1-2 business days prior to the acknowledged ship date.

Scheduling Will Call Pick Up

Please consult your Will Call Notice to specify from which location(s) to pick up your order.

  •  Ensure that the “Will Call” date (within stated lead times) is noted on your PO  when it is submitted. If the Will Call date is not specified, the ship date on your  order acknowledgment will be your Will Call date
  • Will Call Notice is required at the time of pick up. A “Will Call Notice” will be  e-mailed to you the day prior to your pick up date. Please ensure that your P.O.  contains the correct email address for the recipient who must receive the Will Call  Notice.
  • Please contact your Customer Service Representative to provide a system default  “Ship To” Address. This is the address your order will automatically ship to in those  cases that “Will Call” orders are not picked up as scheduled. This address will  remain on your account as the default “Ship To” address.
  • EFFECTIVE 5/2/16: Any product not picked up on the “Will Call” date that you  specified or was listed on the Order Acknowledgement, will be shipped the  following day to the default “Ship To” address. Orders that are shipped will incur  the applicable shipping rate, which will be added to the order.
  • All deposits and any outstanding balances must be received by our Accounting  Department by noon the day prior to the “Will Call” date. If you have any  questions at all please feel free to contact your Customer Service Representative.

Will Call Locations:

SAN LEANDRO

1980 West Avenue 140th
San Leandro, CA 94577
Hours: 7:00am-2:30pm (closed Noon-1:00pm)

VIRGINIA

1010 Center Point Drive
East Suffolk, VA 23434
Hours: 7:00am-2:30pm (closed Noon-1:00pm)